Stop Wasting Time with Inefficient Billing at Your Addiction Treatment Center: Introducing Behave Health's New Billing Assistant

Without billing, your addiction treatment center doesn’t get paid. 

Does it get any more important than that?

Though we can all agree that billing is the lifeblood of the addiction treatment community, too many addiction treatment centers are struggling with outdated billing systems and inefficient billing departments. 

At Behave Health, we are proud of the integrated billing software we’ve bundled with our all-in-one software solution for addiction treatment centers. Our unique billing tools have saved a lot of companies in the addiction treatment space time, money and sanity when it comes to revenue cycle management. 

But like many of our addiction treatment center users, we’re not happy with “good enough.” For our Summer 2020 update, we decided to take something that was already clicking for our customers - the RCM component of our software solution - and make it even better. 

Read on to learn about the awesome new features we’ve added to our Billing Assistant for 2020 and how they can help save your business time and money. 

Our New Services Book Put an End to Time Consuming Addiction Treatment Bill Generation 

If you are tired of manually entering each individual service and details about that service, like the date, price and billing cycle information, then you’ll love our new Services Book. 

With our Services Book, you create a pre-made selection of services that you offer at your addiction treatment center. You pre-set the details, such as the description, the price and the billing frequency (daily, weekly, monthly, bi-monthly, etc). Once you’ve entered that information, you never have to enter it again. The hard part is done.

When you’re ready to create a bill, simply select the service from the Services Book and your bill is automatically generated!

Kiss Inefficiency Goodbye with Automated Repeating Charges for Addiction Treatment Patients 

Let our Billing Assistant keep track of when to create new bills. Our new automated repeating charges feature means you’ll never be late in billing for a repeating charge again. 

Simply choose the frequency of the repeating charge and we’ll take care of the rest. 

Quickly and Easily Accept Payment from Multiple Payers for Addiction Treatment Bills 

Addiction treatment patients frequently split their bills with loved ones - sometimes many loved ones. It’s a wonderful thing to see patients get the support they need through their treatment, but for addiction treatment billing departments, it’s a paperwork nightmare. Most systems just aren’t set up to easily process multiple payments for a single bill.  

We heard about this problem from our addiction treatment center users and we listened. Our new Summer 2020 update makes it a snap to accept payment - no matter how many people want to help. No workarounds or “special tricks” necessary. This basic functionality is built right into the billing assistant. 

Let Addiction Treatment Patients Pay Using the Payment Method That’s Easiest for Them

It’s 2020. Your addiction treatment patients probably aren’t toting around a checkbook anymore. Your younger patients, in particular, might not even be using plastic anymore - they’re making payments through bill pay apps like Venmo and Cashapp. So, are you ready to meet them where they’re at and make it easier for them to pay their bills? 

Behave Health’s Summer 2020 Billing Assistant update can help you get there.  

With our new update, you can accept: 

• Cash

• Bank Accounts

• Money Order

• Paypal

• Cash App

• Venmo

• Zelle

We’re Here to Help 

Want to learn more about what our all-in-one software system designed especially for addiction treatment providers can do to help take your business to the next level? 

Behave Health is here to help you reach your goals. Claim your free trial today. 

New! Pandemic Management Tools Designed Especially for Addiction Treatment Centers

As part of our Summer 2020 Update, the team at Behave Health is excited to announce the roll out of some thoughtful new tools for managing the pandemic at your addiction and mental health treatment center. 

2020 has thrown quite a lot at the addiction treatment community. The pandemic has tested us in ways we could never expect. We’ve had to try new approaches to connecting with our patients as well as new approaches to keeping our patients safe while in treatment. 

On this blog, we’ve written about how as many as 5% of addiction treatment centers may close by the time the pandemic is over. We’ve also covered the need for treatment centers to pivot to intensive outpatient programs where inpatient programs have been the norm, especially in the areas hit hardest by the pandemic. Many centers are facing business reorganizations spurred by the Small Business Reorganization Act, while others are changing protocols to allow for proper social distancing in their facilities. 

The common thread among all centers right now is CHANGE.

In order to help foster a productive and efficient environment amid all of the chaos, we’ve developed some simple tools to help your center deal with the pandemic and mitigate program risks associated with the Coronavirus. 

Read on to learn about the top three features we’ve added in the Summer 2020 Update that can help your center thrive during these difficult times.

We’ve Included COVID-19 Questions on the Addiction Treatment Application Form 

Now your organization can easily screen new admits for COVID-19 risk factors when they fill out our customizable online application. 

Accessible from any device at any time, our cloud-based application allows your new admits to initiate treatment without waiting. We know that it’s vitally important to be ready and available for patients in moments of willingness to change - and we know that those windows of opportunity can be fleeting. Our online application lets new admits complete their application from their phone at any time, day or night, removing one of the key barriers to treatment for every patient. 

Our new application forms’ COVID screen questions include: 

• Are you at risk for exposure to any communicable disease, or have you been in contact with someone who has? 

• Are you experiencing shortness of breath, coughing, fever, or other symptoms of Coronavirus and/or flu?

• Are you at risk for exposure to Coronavirus? 

• Have you traveled outside of the country in the last 30 days? 

Taking Temps to Screen for COVID at your Addiction Treatment Center? We’ve Got You Covered 

Our Summer 2020 Update makes it easy to include temperature information on the Vital Signs portion of every patient’s EHR. No more scattered sticky notes with temperature logs. Access all of your temperature information in one place, alongside all other vital signs where it belongs. 

We’ve Added COVID-19 Test Results to Our Communicable Disease Testing Roster 

Sometimes things that should be simple aren’t simple at all. A lot of EHR users complain that there’s nowhere to add COVID-19 test results in their EHR because the test is new. There’s just no “box” to put the information. What ends up happening is that clinicians add results in the “comments” or “notes” section of whatever program they were using to record health information. The result? Inconsistent records and a lot of aggravation. 

Our Summer 2020 Update is determined to get you to stop hiding COVID-19 test results in your EHR. We’ve added COVID-19 testing to our communicable disease test section. Simply add the date of the test and the result - positive or negative - and extra comments you may have about the test. There’s also room to add an attachment - like an official test result print out - to the COVID-19 test result record. 

Simple, clean, easy.

Behave Health: We’re Here to Help Your Addiction Treatment Center Succeed

As always, we at Behave Health take our lead from you - our users in the addiction treatment and behavioral health treatment community. 

Have we missed something? Got a suggestion? It’s our mission to make life easier for the addiction treatment community, so let us know how we can help! 

Not a Behave Health user yet? We’d love to show you how our all-in-one software solution can help save your addiction treatment center time and money. Claim your free trial today. 

Big News at Behave Health! Your Addiction Treatment Center's Admissions Process Software Just Got Faster and Easier

At Behave Health, we are passionate about developing the tools addiction treatment providers need to keep business running smoothly. 

We talk with addiction treatment professionals every day about what we can do to improve Behave Health’s all-in-one software and make it an even better fit for the addiction treatment community. 

You spoke up about what you needed and we listened. 

Then we got to work!

Here’s what we came up with. We’re calling it Admissions 2.0.

Still the Same All-In-One Software System for Addiction Treatment and Behavioral Health Providers, Now With Even More Features

Behave Health’s all-in-one platform for addiction treatment providers impresses industry users with the sheer variety of tasks it can streamline for addiction treatment and behavioral health organizations. 

If you’re new here, Behave Health combines:

• CRM (Customer Relationship Management tool)

• EHR (Electronic Health Record)

• ERP (Enterprise Resource Planning tool)

• RCM (Revenue Cycle Management tool)

Let’s break down how each of these facets of Behave Health work to save you time and money.

Behave Health’s CRM

Behave Health does all the work of tracking your patients through their treatment experience, as they cycle from potential patient to new admit to patient and, finally, to alumni. Behave Health centralizes all the information you collect on each contact, making it easy to see the bigger picture of each patient’s interaction with your organization at a glance. 

Behave Health’s EHR

Behave Health also does all the heavy lifting you’d expect from an EHR specifically designed for addiction treatment. 

Behave Health’s EHR handles whatever your team throws at it: drug testing, one-on-ones, group notes, treatment plans, progress reviews, bed management and more. Each bucket is specially designed for the purpose at hand, so there’s no more clunky work-arounds and “little tricks” or “hacks” to share with new staff. The tools just work - as intended - every time. Training new staff up on using our system takes hardly any time at all because our interface is so intuitive and straightforward. 

Behave Health’s ERP

Behave Health also tracks all the details of your business operations, from employee info, to property management details, to community group contacts, and day-to-day scheduling of groups, events and outings. 

Imagine what it would be like if you never missed another detail or lost a piece of institutional knowledge to employee turnover again. 

Behave Health’s RCM

Finally, our RCM connects with the entire system to make integrated billing a snap. Our Billing Assistant takes care of billing as your staff creates the documentation to back up each claim. Why do each piece separately when you can automatically do them all at once? Our Billing Assistant “supervises” your clinicians as they work to make sure that their documentation is complete and 100% insurance claim ready. From there, Behave Health’s billing service takes care of the rest of the billing cycle. You get real time updates on the process of each claim directly in the Behave EHR. 

Best of all: You can access all of the above from any device at any time. It all lives securely in the cloud. 

Here’s What’s New with Behave Admissions 2.0 Software for Addiction Treatment Providers

We’ve Eliminated Paperwork to Save Your Team Time 

The admissions process - which has always lived in the cloud, and is accessible from anywhere on any device - is now condensed into a single workflow. Simply click through the process and you’re done. Even if your team is in a rush, even if you have new people on staff, this workflow is “idiot proof” and guides users through the process, making sure no important insurance or liability details are skipped. 

We’ve Made the Application and Agreements Templates Even More Customizable

Modify your new patient application to suit your facility. Drag and drop customizability makes it quick and easy to design the application you need. Change it whenever you want. 

Have special rules at your facility? Have temporary (think: COVID-related) rules at your center? Does your program have a special mediation process for conflict?  Our customizable New Patient Agreement template can handle it all with ease. We make sure you get the New Patient Agreements you need to complete your admissions process.

We’ve Created 100% Hassle-Free Signature Collection 

Put an end to the signature hang-ups. Get signatures from multiple signers at the click of a button with text or email messages. 

We’ve Integrated Admissions 2.0 with our Billing Assistant

Why complete an admission and then scramble to take care of billing details after the fact? Now you can instantly take care of admissions and billing at the same time. Our automated process ensures you collect all the information you need for a successful, straight-forward claim upfront.

Want to See It For Yourself? Get your Free Trial Today!

We want to show you first-hand what Behave Health can do to save your organization time and money. 

Addiction treatment is hard. Your software should be easy. Claim your free trial today.