Career Opportunities at Behave Health

OPEN POSITIONS

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Sales Development Representative

Posted 12/17/2025

Location: Remote
Type: Full-Time
Reports to: VP of Sales
Compensation: Commensurate with experience
Start Date: ASAP

About Behave Health

Behave Health is a rapidly growing behavioral health technology and services company dedicated to improving addiction and mental health care. Our flagship all-in-one EHR platform helps treatment centers and recovery residences reduce administrative burden, strengthen compliance, and focus more time on client care.

We’re looking for values-aligned individuals who want to contribute to meaningful work and help advance the standard of care across the behavioral health industry.

Position Overview

The Sales Development Representative (SDR) plays a pivotal role in driving top-of-funnel growth for Behave Health. In this role, you will engage potential customers through targeted outbound prospecting, qualify incoming leads, and create strong sales opportunities for our Account Executives.

As the first point of contact for many organizations, you’ll help introduce our EHR platform and set the foundation for meaningful sales conversations. This position is ideal for a motivated, results-oriented professional looking to grow their career in SaaS sales within the behavioral health technology space.

Key Responsibilities

Prospecting & Outreach

Execute multi-channel outbound campaigns (email, phone, LinkedIn) to generate new business opportunities.
Research and identify key decision-makers within treatment centers, recovery residences, and related behavioral health organizations.
Craft personalized, value-driven messaging that resonates with behavioral health professionals.
Consistently meet or exceed daily and weekly activity targets for calls, emails, and social touches.
Continuously improve outreach strategies using performance metrics, testing, and market feedback.

Lead Qualification & Handoff

Qualify inbound and outbound leads through structured discovery conversations to determine fit, urgency, and buying intent.
Schedule high-quality product demonstrations and meetings for Account Executives.
Maintain accurate, detailed, and up-to-date information within HubSpot CRM.
Collaborate with the marketing team to share insights on lead quality, campaign performance, and market trends.
Build a strong understanding of customer pain points, industry challenges, and the competitive landscape.

Pipeline Development

Develop and maintain a healthy pipeline of qualified opportunities across target market segments.
Track, analyze, and report on key SDR performance metrics including conversion rates, meetings booked, and pipeline impact.
Actively participate in sales team meetings, offering insights and recommendations from frontline prospect interactions.
Support strategic growth initiatives such as conferences, trade shows, webinars, and other lead generation events.

Preferred Skills & Qualifications

Required

1+ years of experience in sales development, business development, or inside sales (SaaS experience preferred).
Proven track record of meeting or exceeding activity and pipeline-generation targets.
Excellent written and verbal communication skills with a confident, professional phone presence.
Experience using CRM systems (HubSpot preferred) and sales engagement tools.
Self-motivated, resilient, and comfortable with handling rejection in a high-volume outreach environment.
Strong organizational skills and attention to detail.
Ability to work independently and proactively in a fast-paced, fully remote environment.

Nice to Have

Experience selling into healthcare, behavioral health, or treatment center markets.
Background or familiarity with addiction treatment, recovery residences, or mental health services.
Experience with sales tools like Outreach, SalesLoft, or LinkedIn Sales Navigator.
Prior experience in a fast-paced tech startup environment.
Comfort using MacOS and modern collaboration tools (e.g., Zoom, Slack, Google Workspace).

Work Environment & Physical Requirements

Remote work environment with flexible scheduling.
Sedentary office work with extended periods at a computer.
May require occasional lifting of up to 10 pounds.

Application Instructions

To apply, please send your resume to: careers@behavehealth.com

Qualified candidates will be invited to a multi-stage interview process.

Equal Opportunity Employer

Behave Health is an Equal Opportunity Employer. We are committed to building an inclusive, diverse environment where all employees feel valued and supported. We provide reasonable accommodations for applicants and employees with disabilities throughout the application and employment process.

Customer Success Coordinator

Posted 12/17/2025

Location: Remote
Type: Full-Time
Reports to: VP of Customer Success
Compensation: Commensurate with experience
Start Date: ASAP

About Behave Health

Behave Health is a fast-growing behavioral health technology and services company committed to solving critical challenges in addiction and mental health care. Our flagship solution is an all-in-one Electronic Health Record (EHR) platform designed specifically for treatment centers, recovery residences, and certifying bodies.

By reducing administrative burden and simplifying compliance, we empower providers to focus more time on delivering exceptional care. We’re seeking committed, values-aligned individuals who want to contribute meaningfully to our mission.

Position Overview

The Customer Success Coordinator plays a key role in ensuring customers achieve maximum value from the Behave Health EHR platform. You will guide new customers through onboarding, deliver workflow-specific training, and provide ongoing support that drives product adoption and long-term success.

This role is ideal for someone who is passionate about customer relationships, proactive problem solving, and improving outcomes in the behavioral health technology space.

Key Responsibilities

Customer Onboarding

Manage the full onboarding lifecycle to ensure a smooth, timely implementation.
Schedule and lead customized training sessions based on each customer’s workflows and operational needs.
Configure EHR settings, permissions, and workflows according to customer requirements.
Create and update onboarding documentation, training guides, and customer resources.
Establish clear expectations, timelines, and go-live milestones.

Ongoing Support & Customer Success

Provide responsive, high-quality support via email, phone, and chat to resolve customer issues.
Conduct proactive check-ins to assess customer health, usage, and risk indicators.
Log, track, and escalate software bugs or feature requests using internal task systems.
Educate customers on best practices and new product features to increase adoption.
Monitor usage analytics to identify underutilized features and optimization opportunities.

Retention & Growth

Drive customer satisfaction and retention through solution-oriented, relationship-focused service.
Identify opportunities for renewals, expansion, and value-added features.
Partner with the product team to share customer insights and advocate for enhancements.
Build and maintain strong relationships with customer stakeholders at all levels.
Contribute to customer success playbooks, process improvements, and internal best practices.