Behave Health Corp. Privacy Policy

Last updated: July 11th, 2024 (see our previous Privacy Policy)

This Privacy Policy describes the types of information Behave Health Corp. ("Behave", "us", "we", or "our") collects, uses, and shares about you. Please read this Privacy Policy carefully as it explains your rights and choices over your information.

This Privacy Policy applies to the processing of your personal information when you:

visit or use our websites at https://behavehealth.com or https://soberlivingapp.com (each, a "Site", or together, the "Sites")
use any of our other services that link to this Privacy Policy, such as our mobile applications; or
receive communications from us, such as emails, notifications, texts, phone calls, or other messages (collectively, we refer to these as the "Services").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Services. By accessing or using our Sites or our Services, you acknowledge you have read and understood this Policy.

This Privacy Policy does not apply to the extent we process personal information on behalf of our customers, including where we offer various SaaS products and services which our customers use to collect, use, share, or process the personal information of their patients, employees, or other end users authorized by our customers. If you have questions about how a Behave customer processes your personal information, you must contact the Behave customer directly. Behave is not responsible for the privacy or data security practices of our customers, which may differ from those described in this Privacy Policy.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://behavehealth.com.

INFORMATION COLLECTION AND USE

While using our Services, we may collect certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information"). We may also collect the following types of Personal Information:

Identifiers: We may collect your full name, email address, physical address, phone number, IP Address, device ID, or other similar identifiers. We may also collect any other Personal Information that you provide to us, such as social media identifiers, language preference, or website URL.
Internet or Other Electronic Network Activity Information: We may collect information regarding your interaction with the Services, including time of visit and geolocation data, pages visited, links clicked, emails opened, language preferences, and the pages that led or referred you to our Services. We may also collect information automatically from your device, such as device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, and add-ons.
Financial Information: We may collect information such as your credit card number or bank account number in order to process your payment for services and products you purchase from us.
Geolocation Data: We may collect your physical location or infer your physical location based on your IP address, mailing address, or other network or voluntarily provided information.
Commercial Information: We may collect information about the products or services you have purchased, obtained, or considered from us.
Professional or Employment-related Information: We may collect job-related information from you, such as your title, manager, company, or website. You provide this Personal Information in your account profile, through your voluntary communications with us, by providing contact or payment information (such as your email address or company credit card), or by responding to an email, newsletter, or survey.

You may refuse to provide, or request that we delete, certain categories of Personal Information we have about you. However, if our collection of the Personal Information is required by law or contract or is necessary for you to access or use the Services, we may be unable to provide the Services to you.

How we collect consent

We collect consent when a user submits a form on the websites we operate.

The consent is as follows:

Behave Health Corp. values your privacy and will only use your information for account management and providing requested products/services. Occasionally, we'd like to share relevant updates.
By clicking the create an account button, you agree to let Behave Health Corp. store and process your personal information to provide the requested content and consent to receive communications, including automated calls and messages, as per the Telephone Consumer Protection Act (TCPA).
By providing your email and phone number, you consent to receive communications from Behave Health Corp., including phone calls and email communications using automated technology.
By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP.
You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

How we collect Personal Information

We may collect Personal Information from the following sources:

We may automatically collect certain information about the computer or other devices that you use to access the Services, including mobile devices, through commonly used information-gathering tools, such as cookies and web beacons (see our Cookies section below). We may also collect information that your browser sends whenever you visit our Services ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics.
You provide some Personal Information to us directly. For example, you provide Identifiers, such as name, email address, phone number, and mailing address when you register for an account.
We may generate information about you based on our relationship with you or your use of the Services. Such information may be aggregated or anonymized before we process it.
Third parties or public sources may provide us with certain Personal Information. For example, we may collect Personal Information from publicly accessible social media profiles and posts, private third parties, law enforcement, or public sources.

How we use Personal Information

Generally, we collect Personal Information for the purpose of providing the Services, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our Services. However, we may also process your Personal Information for any of the following purposes:

To perform our contractual obligations to you. This includes but is not limited to providing you access to the Services, including access to the Sites; processing customer service requests; processing payment transactions; sending you confirmations and updates; performing our contractual obligations to you under our Terms of Use; and providing you with access to any products or services you purchase from us.
For legitimate business interests which outweigh the general privacy rights of individual data subjects. This includes but is not limited to analyzing and improving our Services and business operations; measuring the effectiveness of our marketing campaigns and analyzing user behavior and preferences to deliver more relevant content to you; managing our relationship with you through our customer relationship management systems; providing you with information about us or our services, including through personalized marketing messages and/or communications; ensuring the security and availability of the Services; and monitoring use of the Services to prevent fraud or abuse.
To comply with a legal obligation or requirement. We use and process your Personal Information when we believe doing so is necessary to comply with laws and regulations, pursuant to a judicial authorization, or to exercise or defend our legal rights or those of a third party.
For any other purpose pursuant to your affirmative consent. We process your Personal Information if we obtained your affirmative consent to such processing, such as to send you our newsletter and other marketing communications that you requested, or to respond to inquiries and questions that you initiated.

INFORMATION SHARING AND DISCLOSURE

We may share your Personal Information with third parties only in the circumstances and exceptions described below:

We do NOT sell any Personal Information for any reason, and we will NOT use or share your information with anyone except as described in this Privacy Policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
With your consent. We share your Personal Information if you affirmatively consent to it. If we are legally obligated to obtain your consent prior to sharing your Personal Information, we notify you of the specific purpose for which we are obtaining your consent, and we do not share beyond that purpose without notifying you of and obtaining additional consent for further disclosure.
With third party service providers and agents. We share Personal Information with a limited number of service providers who process it on our behalf to facilitate our Services, to provide the Services on our behalf, to perform Services-related services and/or to assist us in analyzing how our Services are used. For example, we use Google Analytics to analyze Log Data to understand how you use the Services and how we can improve your user experience. Our service providers have agreed to privacy restrictions similar to the ones in our Privacy Policy by making similar commitments. We also use third parties to help us process payments, manage our customer relationships, and operate our customer helpdesk.
For legal disclosure. We will disclose your Personal Information where required to do so by law, regulation, legal order, legal process, or subpoena or if we believe that such action is necessary to comply with the reasonable requests of law enforcement or to protect the security or integrity of our Services.
To protect us or others. We may share your information to the extent we believe that sharing such information is necessary to protect the rights, property, or safety of us, our products or services, our customers, or others.
As aggregate information. We may share certain aggregated, non-personally identifying information internally or with others for purposes of research, reporting, and benchmarking.
As a result of merger or sale of our business. If Behave Health Corp. is involved in a merger, acquisition, financing, liquidation, bankruptcy, or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.

INFORMATION ACCESS AND CHOICES

You may access, update, alter, or delete certain Personal Information we have about you by contacting us using the information provided in the "Contact Us" section below.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

By providing a telephone number and submitting a form, you are consenting to be contacted by SMS text message. Message & data rates may apply. Reply STOP to opt out of further messaging.

Our customers may use the Services to collect, use, share, or process Personal Information of their customers, end users, or other authorized representatives. Unless we state otherwise in this Privacy Policy, we process such Personal Information on behalf of our customers, who are the controllers of the Personal Information. We do not control and are not responsible for the privacy or data security practices of our customers, which may differ from those described in this Privacy Policy. If you want to exercise any rights you may have under applicable data protection laws over the Personal Information one of our customer's has about you, you must submit your request to the customer directly because we can only access your Personal Information pursuant to our customer's instructions. We will work with our customer to respond to your request.

Under the Health Insurance Portability and Accountability Act ("HIPAA"), some of the medical and/or health-related information that Behave collects, uses, process, and discloses while providing the Services to its customers may be considered protected health information ("PHI"). Behave is a "Business Associate" when it provides Services to customers who are healthcare providers, health plans, and other "covered entities" defined by HIPAA. When Behave receives PHI from or on behalf of HIPAA covered entities, the PHI is protected by HIPAA and subject to the covered entity's privacy practices and our Business Associate Agreement. We use, disclose, and process PHI only in accordance with HIPAA and our customers' instructions.

COOKIES

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our Services for you. This Cookies section explains how we use cookies and other similar technologies to help us ensure that our Services function properly, prevent fraud and other harm, and analyze and improve the Services in accordance with our Privacy Policy.

How We Use Cookies

Cookies help us personalize the Services and offer effective and safe Sites. We update our cookies periodically, but we generally use cookies for the following purposes:

To operate the Services. We use cookies for functions such as authentication, fraud prevention and detection, and site features and preferences.
To analyze and improve the Services. We use cookies to understand how you use the Sites and the Services so that we can improve your user experience.
For better advertising. We use cookies to help us measure the effectiveness of our campaigns and deliver more relevant ads to you.

How You Can Manage Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. However, note that if you choose to delete or disable all cookies, we may be unable to provide the Sites and the Services to you.

Cookies List

Cookies that we commonly use are listed below. This list is not exhaustive but describes the main reasons we typically set cookies.

FIRST OR THIRD PARTY: Behave

COOKIE NAME: crumb

DESCRIPTION: This cookie is et by websites that use SquareSpace platform. The cookie is used to prevent cross-site request forgery.

DURATION: Session

TYPE: Necessary

FIRST OR THIRD PARTY: Behave

COOKIE NAME: ss_cvr

DESCRIPTION: This cookie is set by websites that use SquareSpace platform. The cookie is used to identify unique visitors and tracks a visitor's sessions on a site.

DURATION: 2 years

TYPE: Analytics

FIRST OR THIRD PARTY: Behave

COOKIE NAME: ss_cvt

DESCRIPTION: This cookie is set by websites that use SquareSpace platform. The cookie is used to identify unique visitors and tracks a visitor's sessions on a site.

DURATION: 30 minutes

TYPE: Analytics

FIRST OR THIRD PARTY: Google Analytics

COOKIE NAME: _ga

DESCRIPTION: This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

DURATION: 2 years

TYPE: Analytics

FIRST OR THIRD PARTY: Google Analytics

COOKIE NAME: _gid

DESCRIPTION: This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

DURATION: 1 day

TYPE: Analytics

FIRST OR THIRD PARTY: Google Analytics

COOKIE NAME: _gat

DESCRIPTION: This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.

DURATION: 1 day

TYPE: Analytics

FIRST OR THIRD PARTY: Behave

COOKIE NAME: ss_cid

DESCRIPTION: This cookie is set by websites that uses SquareSpace platform. The cookie is used to identify unique visitors and tracks a visitor's sessions on a site.

DURATION: 2 years

TYPE: Analytics

FIRST OR THIRD PARTY: Behave

COOKIE NAME: ss_cvisit

DESCRIPTION: This cookie is set by websites that uses SquareSpace platform. The cookie is used to identify unique visitors and tracks a visitor's sessions on a site.

DURATION: 1 day

TYPE: Analytics

FIRST OR THIRD PARTY: Behave

COOKIE NAME: ss_cpvisit

DESCRIPTION: This cookie is set by websites that uses SquareSpace platform. The cookie is used to identify unique visitors and tracks a visitor's sessions on a site.

DURATION: 2 years

TYPE: Analytics

FIRST OR THIRD PARTY: Behave

COOKIE NAME: _lr_tabs_-behavehealth%2Fbehavehealthcom

DESCRIPTION: This cookie is set by websites that use SquareSpace platform.

DURATION: 1 day

TYPE: Necessary

FIRST OR THIRD PARTY: Behave

COOKIE NAME: _lr_hb_-behavehealth%2Fbehavehealthcom

DESCRIPTION: This cookie is set by websites that use SquareSpace platform.

DURATION: 1 day

TYPE: Necessary

FIRST OR THIRD PARTY: Behave

COOKIE NAME: _lr_uf_-behavehealth

DESCRIPTION: This cookie is set by websites that use SquareSpace platform.

DURATION: Session

TYPE: Necessary

FIRST OR THIRD PARTY: Segment.io

COOKIE NAME: ajs_anonymous_id

DESCRIPTION: This cookie is set by Segment.io to check the number of new and returning visitors to the website.

DURATION: 1 year

TYPE: Analytics

FIRST OR THIRD PARTY: Vimeo

COOKIE NAME: vuid

DESCRIPTION: This domain of this cookie is owned by Vimeo. This cookie is used by Vimeo to collect tracking information. It sets a unique ID to embed videos to the website.

DURATION: 2 years

TYPE: Analytics