Behave Health Blog | Addiction & Behavioral Health Insights — Behavehealth.com

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insurance billing

Here’s How to Fix Your Substance Abuse Billing Issues

Step #1: Realize that substance abuse billing is rigged against addiction treatment providers.

Has Your Addiction Treatment Center Nailed Outcomes Tracking Yet? Here's Why It's More Critical Than Ever

Large-scale research for addiction treatment lags far behind research for other health conditions. As an industry, we’ve been slow to move towards standardized models for understanding and evaluating the success of our work. That’s changing now as market forces are requiring the addiction treatment to undertake objective progress monitoring and outcomes tracking as never before.

Is It Time to Outsource Your Addiction Treatment Medical Billing?

You’ve been curious about outsourcing your medical billing for a while, but you’ve heard it’s expensive and you’re apprehensive about hiring the work out.

The Ultimate Addiction Treatment Medical Billing Glossary

Working with medical billing isn’t the most exciting part of addiction treatment, but it is one of the most necessary parts of a successful business in the behavioral health field.

VOB Delays = Addiction Treatment Admissions Killer. Turbocharge Your Insurance Verifications with eVOBs

Learn about instant VOBs — also known as eVOBs — and how they could be a game changer for your addiction treatment center.


Behave Health App: Mobile EHR/CRM for Addiction Centers

We are very pleased to announce that the Behave Health App is now officially available - for free - at both the Google Play Store and the Apple App Store!

The staff- and client-facing versions are both ready for you to download and explore.

Whether you access the app with an iPhone, iPad, Android phone or tablet, you’ll enjoy the same easy-to-use, HIPAA-compliant, all-in-one software solution that’s simplifying operations and improving the bottom line of addiction treatment centers, recovery homes and behavioral health organizations across the country.

Kick Your Addiction Treatment Center's Bad Debt to The Curb

Bad debt is on the rise in the United States healthcare system and the addiction treatment community is feeling the squeeze.

2021: Adapt and Modernize Your Addiction Treatment Center - Or Else

Change has been constant in the addiction treatment community in the last 10 years. We have seen more change more quickly in the last few years than we have seen in an entire generation.

Stop Wasting Time with Inefficient Billing at Your Addiction Treatment Center: Introducing Behave Health's New Billing Assistant

Behave Health’s new billing assistant can help your addiction treatment center save time and money when it comes to tedious billing tasks.

Without billing, your addiction treatment center doesn’t get paid. 

Does it get any more important than that?

Though we can all agree that billing is the lifeblood of the addiction treatment community, too many addiction treatment centers are struggling with outdated billing systems and inefficient billing departments. 

At Behave Health, we are proud of the integrated billing software we’ve bundled with our all-in-one software solution for addiction treatment centers. Our unique billing tools have saved a lot of companies in the addiction treatment space time, money and sanity when it comes to revenue cycle management. 

But like many of our addiction treatment center users, we’re not happy with “good enough.” For our Summer 2020 update, we decided to take something that was already clicking for our customers - the RCM component of our software solution - and make it even better. 

Read on to learn about the awesome new features we’ve added to our Billing Assistant for 2020 and how they can help save your business time and money. 

Our New Services Book Put an End to Time Consuming Addiction Treatment Bill Generation 

Enter your services once and bill for them as many times as you’d like. Stop entering duplicate details every time you bill your addiction treatment patients.

If you are tired of manually entering each individual service and details about that service, like the date, price and billing cycle information, then you’ll love our new Services Book. 

With our Services Book, you create a pre-made selection of services that you offer at your addiction treatment center. You pre-set the details, such as the description, the price and the billing frequency (daily, weekly, monthly, bi-monthly, etc). Once you’ve entered that information, you never have to enter it again. The hard part is done.

When you’re ready to create a bill, simply select the service from the Services Book and your bill is automatically generated!

Kiss Inefficiency Goodbye with Automated Repeating Charges for Addiction Treatment Patients 

Easily create repeating charges for your addiction treatment patients without remembering to make a new bill for each billing cycle. Our billing assistant takes care of all the details for you.

Let our Billing Assistant keep track of when to create new bills. Our new automated repeating charges feature means you’ll never be late in billing for a repeating charge again. 

Simply choose the frequency of the repeating charge and we’ll take care of the rest. 

Quickly and Easily Accept Payment from Multiple Payers for Addiction Treatment Bills 

Are there multiple people paying your addiction treatment patients’ bills? We make it easy to accept payment from several different people on a single bill with our new 2020 update.

Addiction treatment patients frequently split their bills with loved ones - sometimes many loved ones. It’s a wonderful thing to see patients get the support they need through their treatment, but for addiction treatment billing departments, it’s a paperwork nightmare. Most systems just aren’t set up to easily process multiple payments for a single bill.  

We heard about this problem from our addiction treatment center users and we listened. Our new Summer 2020 update makes it a snap to accept payment - no matter how many people want to help. No workarounds or “special tricks” necessary. This basic functionality is built right into the billing assistant. 

Let Addiction Treatment Patients Pay Using the Payment Method That’s Easiest for Them

Still only accepting cash, check and card at your addiction treatment center? Branch out to more modern forms of payment with Behave Health’s new Billing Assistant.

It’s 2020. Your addiction treatment patients probably aren’t toting around a checkbook anymore. Your younger patients, in particular, might not even be using plastic anymore - they’re making payments through bill pay apps like Venmo and Cashapp. So, are you ready to meet them where they’re at and make it easier for them to pay their bills? 

Behave Health’s Summer 2020 Billing Assistant update can help you get there.  

With our new update, you can accept: 

  • Cash

  • Bank Accounts

  • Money Order

  • Paypal

  • Cash App

  • Venmo

  • Zelle

We’re Here to Help 

Want to learn more about what our all-in-one software system designed especially for addiction treatment providers can do to help take your business to the next level? 

Behave Health is here to help you reach your goals. Claim your free trial today

5 Strategies for Small Business Relief for Your Addiction Treatment Center During the Coronavirus Pandemic

The COVID-19 pandemic is impacting the entire economy in a big way—and the addiction treatment community is taking a hit right along with everyone else. Today we’ll talk about the top 5 strategies we’re seeing BehaveHealth clients adopt to combat the negative economic impacts of the pandemic and keep their addiction treatment facilities afloat.

Get Paid: The Right Way to Shave Down Net Days in A/R at Your Addiction Treatment Center

Your addiction treatment center is only as healthy as its revenue cycle management. At the heart of the revenue cycle is the “Net Days in Accounts Receivable” performance indicator, which—in an ideal world—should be no more than 30 days. The faster you get paid, the easier it is to support a strong cash flow and avoid racking up bad debt.

How to Get the Top 10 Insurance Companies to Cover Care for Your Patients

Working with the top insurance providers in the country is an important part of running an addiction treatment business. Each company handles their billing differently. 

Slowly building relationships with employees at each company over time is the “gold standard” approach for managing tricky claims and other sticky billing issues with the top 10 insurance companies for addiction treatment. 

Should Your Addiction Treatment Center Accept Public Payers like Medicaid and Medicare?

About 12% of patients with Medicaid insurance have a substance abuse problem. 

If your center isn’t accepting public payer plans—like Medicaid and Medicare—then you’re missing out on a massive pool of potential patients. Still, many centers decide to pass on public payer insurance and only accept private insurance and self-pay patients—and for good reason. 

Is Your Addiction Treatment Organization Spending Too Much Money on Collections?

Like the old saying goes: “you’ve got to spend money to make money.” 

No where is that more true than with addiction treatment billing and collections. 

What You Need to Know About ICD-10 Codes for Addiction Treatment Billing

Getting patients sober is a challenging job. Billing for that job is sometimes even harder. Sometimes it feels like the system is designed to be confusing. There are so many codes and one simple error can completely throw off an entire revenue cycle. Understanding how the different types of codes interact with one another is critical to billing success. 

The 5 Big KPIs You Need to be Tracking For Addiction Treatment Billing

Being able to “take the temperature” of your revenue cycle is an important piece of running an efficient addiction treatment billing program. Key Performance Indicators (KPIs) help you track how your organization is doing from month-to-month, quarter-to-quarter, or year-to-year.

How Verification of Benefits (VOBs) Can Make or Break Your Addiction Treatment Center

“Playing nice” with insurance companies is one of your most important jobs as an addiction treatment provider. Organizations that master the art of interacting with insurance providers reap major rewards in terms of happy patients, strong revenue cycles, confident clinicians, and flawless documentation. Organizations that struggle with “insurance speak” grapple with angry patients, poor cash flow, unmet patient responsibility payments, and wary clinical staff.

Stop Struggling With Addiction Treatment Utilization Reviews in 4 Easy Steps 

Getting insurance companies to fairly reimburse for services rendered is one of the biggest struggles for many addiction treatment providers today. Between an initial verification of benefits, pre-authorizations, concurrent reviews, and even retrospective reviews, it’s easy to get lost in the insurance authorization labyrinth and spend a lot of your organization's time (and money!) fighting with insurance companies.