Insurance Billing

Get Behave Health for Addiction Treatment Centers FREE. (Yes, Free!) 

Now you can explore Behave Health’s ridiculously useful features from the comfort of your own phone or computer with absolutely zero hassle or pressure.

VOB Delays = Addiction Treatment Admissions Killer. Turbocharge Your Insurance Verifications with eVOBs

Learn about instant VOBs — also known as eVOBs — and how they could be a game changer for your addiction treatment center.


It's Here! Behave Health App Connects Addiction Treatment Community's Favorite Software Solution to iPhone and Android

We are very pleased to announce that the Behave Health App is now officially available - for free - at both the Google Play Store and the Apple App Store!

The staff- and client-facing versions are both ready for you to download and explore.

Whether you access the app with an iPhone, iPad, Android phone or tablet, you’ll enjoy the same easy-to-use, HIPAA-compliant, all-in-one software solution that’s simplifying operations and improving the bottom line of addiction treatment centers, recovery homes and behavioral health organizations across the country.

Kick Your Addiction Treatment Center's Bad Debt to The Curb

Bad debt is on the rise in the United States healthcare system and the addiction treatment community is feeling the squeeze.

2021: Adapt and Modernize Your Addiction Treatment Center - Or Else

Change has been constant in the addiction treatment community in the last 10 years. We have seen more change more quickly in the last few years than we have seen in an entire generation.

Stop Wasting Time with Inefficient Billing at Your Addiction Treatment Center: Introducing Behave Health's New Billing Assistant

Behave Health’s new billing assistant can help your addiction treatment center save time and money when it comes to tedious billing tasks.

Without billing, your addiction treatment center doesn’t get paid. 

Does it get any more important than that?

Though we can all agree that billing is the lifeblood of the addiction treatment community, too many addiction treatment centers are struggling with outdated billing systems and inefficient billing departments. 

At Behave Health, we are proud of the integrated billing software we’ve bundled with our all-in-one software solution for addiction treatment centers. Our unique billing tools have saved a lot of companies in the addiction treatment space time, money and sanity when it comes to revenue cycle management. 

But like many of our addiction treatment center users, we’re not happy with “good enough.” For our Summer 2020 update, we decided to take something that was already clicking for our customers - the RCM component of our software solution - and make it even better. 

Read on to learn about the awesome new features we’ve added to our Billing Assistant for 2020 and how they can help save your business time and money. 

Our New Services Book Put an End to Time Consuming Addiction Treatment Bill Generation 

Enter your services once and bill for them as many times as you’d like. Stop entering duplicate details every time you bill your addiction treatment patients.

If you are tired of manually entering each individual service and details about that service, like the date, price and billing cycle information, then you’ll love our new Services Book. 

With our Services Book, you create a pre-made selection of services that you offer at your addiction treatment center. You pre-set the details, such as the description, the price and the billing frequency (daily, weekly, monthly, bi-monthly, etc). Once you’ve entered that information, you never have to enter it again. The hard part is done.

When you’re ready to create a bill, simply select the service from the Services Book and your bill is automatically generated!

Kiss Inefficiency Goodbye with Automated Repeating Charges for Addiction Treatment Patients 

Easily create repeating charges for your addiction treatment patients without remembering to make a new bill for each billing cycle. Our billing assistant takes care of all the details for you.

Let our Billing Assistant keep track of when to create new bills. Our new automated repeating charges feature means you’ll never be late in billing for a repeating charge again. 

Simply choose the frequency of the repeating charge and we’ll take care of the rest. 

Quickly and Easily Accept Payment from Multiple Payers for Addiction Treatment Bills 

Are there multiple people paying your addiction treatment patients’ bills? We make it easy to accept payment from several different people on a single bill with our new 2020 update.

Addiction treatment patients frequently split their bills with loved ones - sometimes many loved ones. It’s a wonderful thing to see patients get the support they need through their treatment, but for addiction treatment billing departments, it’s a paperwork nightmare. Most systems just aren’t set up to easily process multiple payments for a single bill.  

We heard about this problem from our addiction treatment center users and we listened. Our new Summer 2020 update makes it a snap to accept payment - no matter how many people want to help. No workarounds or “special tricks” necessary. This basic functionality is built right into the billing assistant. 

Let Addiction Treatment Patients Pay Using the Payment Method That’s Easiest for Them

Still only accepting cash, check and card at your addiction treatment center? Branch out to more modern forms of payment with Behave Health’s new Billing Assistant.

It’s 2020. Your addiction treatment patients probably aren’t toting around a checkbook anymore. Your younger patients, in particular, might not even be using plastic anymore - they’re making payments through bill pay apps like Venmo and Cashapp. So, are you ready to meet them where they’re at and make it easier for them to pay their bills? 

Behave Health’s Summer 2020 Billing Assistant update can help you get there.  

With our new update, you can accept: 

  • Cash

  • Bank Accounts

  • Money Order

  • Paypal

  • Cash App

  • Venmo

  • Zelle

We’re Here to Help 

Want to learn more about what our all-in-one software system designed especially for addiction treatment providers can do to help take your business to the next level? 

Behave Health is here to help you reach your goals. Claim your free trial today

Big News at Behave Health! Your Addiction Treatment Center's Admissions Process Software Just Got Faster and Easier

Our new Admissions 2.0 update for addiction treatment centers makes new patient admissions run even more smoothly. Read on to learn more about the details of what our update can do for your business.

At Behave Health, we are passionate about developing the tools addiction treatment providers need to keep business running smoothly. 

We talk with addiction treatment professionals every day about what we can do to improve Behave Health’s all-in-one software and make it an even better fit for the addiction treatment community. 

You spoke up about what you needed and we listened. 

Then we got to work!

Here’s what we came up with. We’re calling it Admissions 2.0.

Still the Same All-In-One Software System for Addiction Treatment and Behavioral Health Providers, Now With Even More Features

Still the same behavioral health EHR that you love, now with even more features. Addiction treatment centers need software that works and we’ve answered the call.

Behave Health’s all-in-one platform for addiction treatment providers impresses industry users with the sheer variety of tasks it can streamline for addiction treatment and behavioral health organizations. 

If you’re new here, Behave Health combines:

  • CRM (Customer Relationship Management tool)

  • EHR (Electronic Health Record)

  • ERP (Enterprise Resource Planning tool)

  • RCM (Revenue Cycle Management tool)

Let’s break down how each of these facets of Behave Health work to save you time and money.

Behave Health’s CRM

Behave Health does all the work of tracking your patients through their treatment experience, as they cycle from potential patient to new admit to patient and, finally, to alumni. Behave Health centralizes all the information you collect on each contact, making it easy to see the bigger picture of each patient’s interaction with your organization at a glance. 

Behave Health’s EHR

Behave Health also does all the heavy lifting you’d expect from an EHR specifically designed for addiction treatment. 

Behave Health’s EHR handles whatever your team throws at it: drug testing, one-on-ones, group notes, treatment plans, progress reviews, bed management and more. Each bucket is specially designed for the purpose at hand, so there’s no more clunky work-arounds and “little tricks” or “hacks” to share with new staff. The tools just work - as intended - every time. Training new staff up on using our system takes hardly any time at all because our interface is so intuitive and straightforward. 

Behave Health’s ERP

Business operations, employee info, property management details and community group contacts: get them all in one place for your addiction treatment business using our intuitive, customizable software.

Behave Health also tracks all the details of your business operations, from employee info, to property management details, to community group contacts, and day-to-day scheduling of groups, events and outings. 

Imagine what it would be like if you never missed another detail or lost a piece of institutional knowledge to employee turnover again. 

Behave Health’s RCM

Finally, our RCM connects with the entire system to make integrated billing a snap. Our Billing Assistant takes care of billing as your staff creates the documentation to back up each claim. Why do each piece separately when you can automatically do them all at once? Our Billing Assistant “supervises” your clinicians as they work to make sure that their documentation is complete and 100% insurance claim ready. From there, Behave Health’s billing service takes care of the rest of the billing cycle. You get real time updates on the process of each claim directly in the Behave EHR. 

Best of all: You can access all of the above from any device at any time. It all lives securely in the cloud. 

Here’s What’s New with Behave Admissions 2.0 Software for Addiction Treatment Providers

Our click through biopsychosocial template is just one of many features of our admissions process, now updated for Admissions 2.0

We’ve Eliminated Paperwork to Save Your Team Time 

The admissions process - which has always lived in the cloud, and is accessible from anywhere on any device - is now condensed into a single workflow. Simply click through the process and you’re done. Even if your team is in a rush, even if you have new people on staff, this workflow is “idiot proof” and guides users through the process, making sure no important insurance or liability details are skipped. 

We’ve Made the Application and Agreements Templates Even More Customizable

Modify your new patient application to suit your facility. Drag and drop customizability makes it quick and easy to design the application you need. Change it whenever you want. 

Have special rules at your facility? Have temporary (think: COVID-related) rules at your center? Does your program have a special mediation process for conflict?  Our customizable New Patient Agreement template can handle it all with ease. We make sure you get the New Patient Agreements you need to complete your admissions process.

We’ve Created 100% Hassle-Free Signature Collection 

Put an end to the signature hang-ups. Get signatures from multiple signers at the click of a button with text or email messages. 

We’ve Integrated Admissions 2.0 with our Billing Assistant

Why complete an admission and then scramble to take care of billing details after the fact? Now you can instantly take care of admissions and billing at the same time. Our automated process ensures you collect all the information you need for a successful, straight-forward claim upfront.

Want to See It For Yourself? Get your Free Trial Today!

We want to show you first-hand what Behave Health can do to save your organization time and money. 

Addiction treatment is hard. Your software should be easy. Claim your free trial today. 

What the New CARES Act Changes Mean for Addiction Treatment Providers

On March 27th 2020, congress passed the CARES Act. This legislation contained unexpected surprises for the addiction treatment community.

5 Strategies for Small Business Relief for Your Addiction Treatment Center During the Coronavirus Pandemic

The COVID-19 pandemic is impacting the entire economy in a big way—and the addiction treatment community is taking a hit right along with everyone else. Today we’ll talk about the top 5 strategies we’re seeing BehaveHealth clients adopt to combat the negative economic impacts of the pandemic and keep their addiction treatment facilities afloat.

Get Paid: The Right Way to Shave Down Net Days in A/R at Your Addiction Treatment Center

Your addiction treatment center is only as healthy as its revenue cycle management. At the heart of the revenue cycle is the “Net Days in Accounts Receivable” performance indicator, which—in an ideal world—should be no more than 30 days. The faster you get paid, the easier it is to support a strong cash flow and avoid racking up bad debt.

How to Get the Top 10 Insurance Companies to Cover Care for Your Patients

Working with the top insurance providers in the country is an important part of running an addiction treatment business. Each company handles their billing differently. 

Slowly building relationships with employees at each company over time is the “gold standard” approach for managing tricky claims and other sticky billing issues with the top 10 insurance companies for addiction treatment. 

Should Your Addiction Treatment Center Accept Public Payers like Medicaid and Medicare?

About 12% of patients with Medicaid insurance have a substance abuse problem. 

If your center isn’t accepting public payer plans—like Medicaid and Medicare—then you’re missing out on a massive pool of potential patients. Still, many centers decide to pass on public payer insurance and only accept private insurance and self-pay patients—and for good reason. 

Is Your Addiction Treatment Organization Spending Too Much Money on Collections?

Like the old saying goes: “you’ve got to spend money to make money.” 

No where is that more true than with addiction treatment billing and collections. 

What You Need to Know About ICD-10 Codes for Addiction Treatment Billing

Getting patients sober is a challenging job. Billing for that job is sometimes even harder. Sometimes it feels like the system is designed to be confusing. There are so many codes and one simple error can completely throw off an entire revenue cycle. Understanding how the different types of codes interact with one another is critical to billing success. 

The 5 Big KPIs You Need to be Tracking For Addiction Treatment Billing

Being able to “take the temperature” of your revenue cycle is an important piece of running an efficient addiction treatment billing program. Key Performance Indicators (KPIs) help you track how your organization is doing from month-to-month, quarter-to-quarter, or year-to-year.

How Verification of Benefits (VOBs) Can Make or Break Your Addiction Treatment Center

“Playing nice” with insurance companies is one of your most important jobs as an addiction treatment provider. Organizations that master the art of interacting with insurance providers reap major rewards in terms of happy patients, strong revenue cycles, confident clinicians, and flawless documentation. Organizations that struggle with “insurance speak” grapple with angry patients, poor cash flow, unmet patient responsibility payments, and wary clinical staff.

Stop Struggling With Addiction Treatment Utilization Reviews in 4 Easy Steps 

Getting insurance companies to fairly reimburse for services rendered is one of the biggest struggles for many addiction treatment providers today. Between an initial verification of benefits, pre-authorizations, concurrent reviews, and even retrospective reviews, it’s easy to get lost in the insurance authorization labyrinth and spend a lot of your organization's time (and money!) fighting with insurance companies.

4 Ways to Improve Your Behavioral Health Center's SOAP Notes Today

SOAP (Subjective, Objective, Assessment, and Plan) notes have been the cornerstone of medical documentation since Lawrence Reed introduced the “Problem Oriented Medical Record” in the 1950’s. Before the dawn of SOAP notes, medical practitioners of Reed’s time had no standardized method of record-keeping. Instead, each provider would scribble notes in their own fashion, making insurance reimbursement, coordinated care, and chart review difficult and time-consuming.

Low Insurance Reimbursement Rates? 4 Reasons Your Addiction Treatment Center Isn't Getting Paid

Got low reimbursement rates?


So many providers in the addiction treatment community tell us that one of the biggest struggles in the industry is battling insurance companies for reimbursement.