4 Ways to Improve Your Behavioral Health Center's SOAP Notes Today

SOAP (Subjective, Objective, Assessment, and Plan) notes have been the cornerstone of medical documentation since Lawrence Reed introduced the “Problem Oriented Medical Record” in the 1950’s. Before the dawn of SOAP notes, medical practitioners of Reed’s time had no standardized method of record-keeping. Instead, each provider would scribble notes in their own fashion, making insurance reimbursement, coordinated care, and chart review difficult and time-consuming.

5 Tips for Easy Implementation of Your New Behavioral Health EHR

There’s a lot at stake when your organization decides to implement a new Electronic Health Record (EHR) system. Bringing a new EHR online is more than just an update of your record keeping process—it’s a huge cultural shift for your organization. 

How Smart Patient Portals Improve Addiction Treatment Engagement and Outcomes

Patient portals—online dashboards where patients can access their EHR, view test results, review treatment plans, track referrals, and message their providers—have been around for years.

The adoption of patient portals in the addiction treatment industry was slow, but as more and more providers realize the benefits of these powerful patient engagement tools, patient portal adoption rates at addiction treatment centers and sober living homes are soaring.

Low Insurance Reimbursement Rates? 4 Reasons Your Addiction Treatment Center Isn't Getting Paid

Got low reimbursement rates?


So many providers in the addiction treatment community tell us that one of the biggest struggles in the industry is battling insurance companies for reimbursement.


BehaveHealth Bridge: Introducing our Latest Smart Software for Treatment Center Admissions

We hear it from our clients all the time: treating patients for SUD is easy, but getting patients into treatment is hard.

For many of the providers we work with, filling beds and keeping them filled seems to be taking more and more staff time, slowly cutting into their businesses’ bottom line. That’s why we created BehaveHealth Bridge—a platform to help you connect with new clients.

4 Ways Smart Software Protects Your Behavioral Health Organization from HIPAA Violations

The US government recently reported that millions of health records are breached every year. For behavioral health organizations, each breach translates into massive fines for violations of the Health Insurance Portability and Accountability Act (HIPAA) laws.


HIPAA fines, which range from $100 to $50,000 per record, can easily bankrupt an organization.

4 Tips for Developing Outcome Tracking for Your Addiction and Mental Health Treatment Organization

You already know your treatment center is providing excellent care, but do you have the numbers to back it up?

Anecdotal evidence is no longer enough to convince prospective clients and their families to trust your center with a life-and-death behavioral health crisis.

It’s Never Been Easier to Open a Treatment Center. Here’s Why.

Thinking of opening a drug rehab center or sober living house?

Good news—your timing couldn’t be better. Now is a great time to get into this industry and start making a difference in your community!


Your Top 3 Questions About HIPAA Violations and Cloud-Based Behavioral Health Management Systems

Cloud computing has been around for nearly 20 years or longer, depending on your definition.

But to many, “saving it to the cloud” is still a novel concept.

3 Secrets of Efficient Insurance Billing for Drug Rehabs

People in the behavioral health industry are usually passionate about helping others—but they’re not usually passionate about completing paperwork.

Very rarely do we hear our clients utter the words “I love medical billing!”

But the truth is, insurance billing is the lifeline of any behavioral health organization. Do it well, and your business has a chance to succeed. Do it poorly, and you definitely set yourself up for failure.

Quick Start Guide to Choosing a New Addiction Treatment CRM

Congratulations on your decision to explore a new CRM (customer relationship management system) for your addiction treatment center!

You’re making a smart move to protect your bottom line by enhancing the efficiency and productivity of your organization.

Insurance Is Supposed to Cover Addiction Treatment, But It's Still a Nightmare (Vice)

During an overdose epidemic so large that it is cutting overall life expectancy in the US, you’d think that insurance companies and the healthcare system would be bending over backwards to get people into evidence-based treatment—especially since we have two drugs that are proven to cut the death rate by at least half. In reality, they are doing the opposite. And the barriers they place in the way of treatment are killing people.

3 Ways Your Behavioral Health EHR is Slowly Driving Your Team Crazy

How does your team feel about your EHR?

When you ask for feedback, do you hear buzzy praise or stifled groans?

If it’s the latter, you’re not alone. EHRs are tools. They’re supposed to work for your team, but many providers feel their EHR is the enemy.

10 year analysis of internet search (Google Trends)

The SUPPORT Act and Healthcare Providers—A First Look

The newly enacted SUPPORT Act’s wide-ranging provisions take aim at the entire healthcare continuum, including providers, who will be on the front lines of change as the new law takes effect. The law includes amendments to Medicare and Medicaid, and changes affecting program integrity and transparency reporting of provider payments by drug and device manufacturers and the disposal of unused medication.

The Importance of Accreditation

Accreditation is an important piece of the behavioral health industry puzzle.  Treatment Centers should seek accreditation as soon as they can for many reasons.  While most insurance payers don’t require Treatment Centers to be accredited, some payers have already made the shift to requiring accreditation before they will pay for the service rendered.  Treatment Centers can choose accreditation at the state level through CARF. They can also opt to become accredited through JCAHO, which is accreditation at the national level.

Editorial: Opioid overdose deaths: A national catastrophe - Chicago Tribune

…Last year, according to a preliminary estimate from the Centers for Disease Control and Prevention, 72,000 lives were lost to overdoses. That’s 197 people dying every day — more than enough to fill a Boeing 737 passenger jet. It’s an increase of more than 6 percent over 2016.

Denials:  The bane of every treatment center’s existence

Let’s face it, denials may be the absolute worst thing to find in the mail, especially if you’ve just opened.  It is discouraging and disheartening to find out you won’t be paid for someone’s treatment; even if it is only one date of service.

Verification of Benefits 101: who, what, where, when and why?

A verification of benefits is the first vital piece of admitting a patient to your facility.  If they don’t have benefits for the treatment they receive, there will be no reimbursement. There are a number of things that can be found out on a verification call; information about patient responsibility, what services are covered, etc.